返金ポリシー

Returns & Exchanges Policy

Last Updated: 18.9-2026

Returns & Exchanges

At TUTEVETA, we want you to love your smart jewelry experience. If you are not completely satisfied with your purchase, we are here to help.

This Returns & Exchanges Policy explains the conditions and process for returning or exchanging products purchased from our website.

Order Processing Time

Orders are processed on business days (Monday-Friday, excluding public holidays).

Most in-stock orders are prepared and shipped within:

1-3 business days after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

For:

Pre-order products
Kickstarter / crowdfunding orders
Limited production batches

Shipping timelines will follow the estimated schedule provided on the product page or campaign page.

Order Cancellation

You may request order cancellation within:

24 hours after placing your order

or before the order has entered the shipping process, whichever comes first.

If your cancellation request is approved, we will issue a full refund to your original payment method.

Once an order has been shipped, it cannot be cancelled. Please wait until delivery and follow our return process.

Return Policy

We accept returns within:

14 days after the date of delivery.

To qualify for a return, the product must:

Be unused or lightly inspected
Be in the original condition
Include all original accessories and packaging
Not show signs of damage, misuse, or modification

Products that have been customized, engraved, or specially produced according to customer requests may not be eligible for return unless defective.

Smart Jewelry Product Requirements

Because TUTEVETA products contain electronic components and require connection with our APP, returned products must meet the following requirements:

Device must not have physical damage
Charging accessories must be included
Product must be disconnected from the user's account
Product must be reset before return

Products returned without accessories or with damage caused by improper use may receive a partial refund or may not qualify for a refund.

Return Shipping Costs

Customer Responsibility

If the return is due to personal reasons, including:

Change of mind
Incorrect purchase
Personal preference
Ordering the wrong product

The customer is responsible for return shipping costs.

TUTEVETA Responsibility

We will cover return shipping costs if the product:

Arrives damaged
Has manufacturing defects
Is the wrong item shipped
Has quality issues confirmed by our support team

Exchanges

We provide exchanges for products that are:

Damaged upon arrival
Defective
Incorrectly shipped

Exchange requests must be submitted within:

14 days after delivery.

To request an exchange, please contact:

support@tuteveta.com

Please include:

Order number
Photos or videos showing the issue
Description of the problem

Our support team will review your request and provide further instructions.

Refund Process

Once your returned item is received and inspected, we will send you an email confirming:

Return approval
or
Return rejection

If approved, your refund will be processed to the original payment method within:

5-10 business days

Please note that your bank or payment provider may require additional processing time.

Kickstarter & Pre-Order Orders

For Kickstarter, crowdfunding, and pre-order purchases:

Estimated delivery dates are provided based on production schedules.
Manufacturing and shipping timelines may change due to production, quality control, or logistics factors.
Cancellation and refund conditions follow the terms stated on the campaign page.

Once production has started or fulfillment has begun, cancellation requests may not be accepted.

Non-Returnable Items

Certain products and services cannot be returned or refunded, including:

Digital products
Downloadable content
Gift cards
Promotional credits
Activated software services
Customized products
Products damaged due to misuse or improper handling

Sale Items

Discounted products, promotional items, or limited-time offers are eligible for returns only according to this policy and applicable consumer protection laws.