Return and Refund Policy

Refund Policy

Crafted with care. Backed by honesty.

We are a young brand, built on the belief that exceptional things deserve exceptional trust. If something doesn't feel right, we will make it right — simply, warmly, and without friction.

Warranty

Every piece of tuteveta jewelry is rigorously tested. We offer complimentary repair for verified manufacturing defects within one year of purchase, and for surface imperfections within three months.

Our chain carries an absolute promise: it will not break. In the rare event it does, we will repair or replace it under this warranty — no questions, just care.

What is not covered: gradual silver oxidation (a natural character of precious metals), accidental scratches, dents, or damage caused by misuse.

30-Day Easy Returns

We understand that choosing from afar is an act of trust. If your piece doesn't feel like yours, you may return it within 30 days of delivery.

Conditions

  • The item must be unworn, undamaged, and in its original packaging with all accessories.

  • Personalized (engraved) items are not eligible for return.

  • Items returned without prior authorization will not be accepted.

How to Return

  1. Email us at  Hello@tuteveta.co with your order number and a brief note.

  2. We will review and authorize your return, then ask for a photo of the current condition.

  3. Once approved, you will receive the return address and instructions.

  4. Please ship the item within 5 days. Use a trackable, signed-for service and share the tracking number with us the same day. Returns sent without tracking that are lost in transit cannot be refunded.

Shipping Costs

  • For quality issues confirmed by us, return shipping is on us.

  • For personal reasons, the return shipping cost and any duties/taxes are your responsibility.

Refunds

Once we receive and inspect your return, we will email you. Approved refunds will be processed back to your original payment method within a few business days.

Refunds include the item price only. Original shipping charges, duties, and taxes are non-refundable. For refused or undeliverable shipments, only the product price will be refunded upon return.

Non-Refundable Items

  • Personalized pieces (engraved rings, necklaces, bracelets, etc.).
    An exchange of a personalized item is possible, with a 20% restocking fee.

  • Items missing the original jewelry tag, or that have been worn, altered, or damaged.

  • Replacement items sent previously.

Exchanges

You may request an exchange within 30 days of delivery. The item must be in perfect, unworn condition with all packaging.

Process

  1. Contact  Hello@tuteveta.co with your order number and the item you'd like to exchange.

  2. We will authorize and request photos for review.

  3. Once approved, ship the item back within 5 days using a tracked service, and share the tracking number.

  4. After inspection, we will send the replacement. Any price difference will be settled: you pay the extra for a higher-priced item, or we refund the difference for a lower-priced one.

Shipping Costs

  • For quality issues: we cover return shipping.

  • For personal reasons: you cover return shipping and any taxes.

Order Cancellation

  • Within 12 hours of purchase: full refund.

  • After 12 hours, but before shipment: a 15% cancellation fee applies.

  • After shipment: cancellation is no longer possible. You may begin a return once the item arrives.

To cancel, please email us immediately at  Hello@tuteveta.co.

A Gentle Note

This policy applies to all purchases made through our official global store. In situations of force majeure (natural disasters, pandemics, etc.) that delay returns, exchanges, or refunds, we will work closely with you to find a fair resolution.

Contact Us

For anything at all, write to us at Hello@tuteveta.co. We reply personally, and with care.