Politique d’expédition
Shipping Policy
At TUTEVETA, we are committed to providing a reliable and transparent shipping experience for customers worldwide.
This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and related information.
Order Processing Time
All orders are processed on business days:
Monday - Friday (excluding public holidays).
After payment confirmation, orders typically require:
1-3 business days
for processing, quality inspection, packaging, and shipment preparation.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
During peak periods, product launches, crowdfunding campaigns, or promotional events, processing times may take longer.
We will notify customers if there are significant delays.
Shipping Methods and Estimated Delivery Times
TUTEVETA currently works with reliable international shipping partners and global express delivery services to ship orders worldwide.
Delivery times are estimates and may vary depending on:
- Destination country
- Customs processing
- Local delivery conditions
- Carrier performance
- Holidays or unexpected delays
Standard International Shipping
Estimated delivery time:
7-20 business days
Typical process:
-
Order processing: 1-3 business days
-
International transportation: 5-15 business days
-
Local delivery: varies by destination
Some remote regions may require additional delivery time.
Express Shipping (If Available)
For selected countries and regions, express shipping options may be available.
Estimated delivery time:
3-10 business days
Express shipping availability and cost will be displayed during checkout.
Shipping Fees
Shipping fees vary depending on:
-
Destination country
-
Shipping method
-
Order quantity
-
Product availability
Shipping fees vary depending on the destination, shipping method, and order details.
The applicable shipping cost will be calculated and displayed during checkout before payment confirmation.
Kickstarter & Pre-Order Shipping
For Kickstarter, crowdfunding, and pre-order purchases:
-
Products are shipped according to the estimated fulfillment schedule provided on the campaign page or product page.
-
Delivery timelines may change due to production progress, quality control, inventory preparation, or international logistics.
-
Shipping methods may vary depending on destination and fulfillment strategy.
Backers and pre-order customers will receive shipping updates when their orders enter the fulfillment process.
Tracking Information
After your order has shipped, you will receive a confirmation email containing tracking information.
Please note:
-
Tracking information may take several days to become active after shipment.
-
International shipments may have limited tracking updates during customs clearance or international transit.
If your tracking information has not updated for an extended period, please contact our support team and we will assist you.
Customs Duties, Taxes, and Import Fees
For international orders, customs duties, import taxes, VAT, or other government charges may apply depending on your country or region.
Unless otherwise stated:
Customers are responsible for any customs fees, taxes, or import charges required by local authorities.
Customs clearance procedures may cause additional delays beyond the estimated delivery time.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Please carefully check:
-
Full name
-
Street address
-
Apartment/unit number
-
City
-
Postal code
-
Phone number
TUTEVETA is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by customers.
Damaged, Lost, or Delayed Packages
If your package arrives damaged:
Please:
-
Keep the original packaging;
-
Take photos or videos of the damaged package and product;
-
Contact us within 5 business days after delivery.
Our support team will review the issue and assist with the appropriate solution.
For lost or significantly delayed shipments, please contact us and we will work with the shipping carrier to investigate.
Delivery Delays
Delivery times are estimates and are not guaranteed.
Shipping delays may occur due to:
-
Customs inspections
-
Weather conditions
-
Carrier delays
-
Public holidays
-
International logistics disruptions
TUTEVETA is not responsible for delays caused by circumstances beyond our control.
Returns and Refunds
For information regarding returns, exchanges, and refunds, please refer to our:
Returns & Exchanges Policy
If your return request is related to shipping issues, please contact our customer support team.
Contact Us
If you have any questions regarding shipping or your order status, please contact:
TUTEVETA Customer Support Team
Email:
Website:
Please include:
-
Order number
-
Customer name
-
Shipping destination
-
Description of your request
so we can assist you as quickly as possible.