Terms of Service

A Quiet Agreement

These terms exist to protect both of us — so every interaction can begin with clarity and rest on trust. By visiting our site or placing an order, you are agreeing to what follows. If anything is unclear, our inbox is always open.

1. Overview

This website is operated by TuteVeta. Throughout the site, the terms “we”, “us” and “our” refer to TuteVeta. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature.

We do not knowingly collect personal data from children under the age of digital consent in their country. If we become aware that a minor has provided us with personal information without parental consent, we will delete it.

3. General Conditions

We reserve the right to refuse service or cancel orders in cases of suspected fraud, unauthorized activity, or violation of these Terms. Where reasonably possible, we will provide notice of such refusal or cancellation.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

4. Products & Services

We make every effort to capture the true character of each piece. Colors and finishes may vary slightly depending on your screen settings. If you would like a closer look, write to us — we are happy to send additional images or a personal video.

We reserve the right to modify or discontinue products at any time. If a product in your confirmed order becomes unavailable, we will notify you promptly and offer a full refund or a suitable alternative.

5. Pricing & Availability

Prices are subject to change without notice. Any changes will not affect orders that have already been confirmed.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis. We may exercise this right where necessary to comply with local laws or to protect the integrity of our brand.

6. Orders & Billing

We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, per household, or per order. Should we cancel or modify an order, we will attempt to notify you using the email address provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and payment details so that we can complete your transactions and contact you as needed.

7. Shipping & Delivery

Please refer to our Shipping Policy for processing times and delivery estimates. Delivery times are estimates and may occasionally be affected by customs clearance, weather, holidays, or carrier-related delays. We will keep you informed should any significant delay arise.

We are not responsible for delays caused by circumstances outside our reasonable control. In such cases, we will work with you to find a fair resolution.

8. Returns & Refunds

We want you to love what you receive. If something doesn't feel right, our Return & Refund Policy explains how to return or exchange — written in plain words, not small print. You can find it [linked here].

9. Intellectual Property

All content on this site, including text, images, logos, designs, and product descriptions, is the property of TuteVeta and is protected by international copyright and trademark laws. No part of this site may be used without prior written permission.

If you believe that any content on our site infringes your intellectual property rights, please contact us at hello@tuteveta.co with a detailed description. We will investigate and take appropriate action promptly.

10. Limitation of Liability

To the fullest extent permitted by applicable law, TuteVeta shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service or products. Our total liability for any claim arising from your use of the Service or a product is limited to the purchase price of that product.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.

11. Indemnification

You agree to indemnify and hold harmless TuteVeta and its affiliates from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

12. Force Majeure

We shall not be held liable for any failure or delay in performance resulting from circumstances beyond our reasonable control — including acts of nature, pandemics, government orders, strikes, telecommunications failures, or customs delays. We will make every reasonable effort to resume service as soon as possible and keep you informed.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

14. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time. Material changes will be effective immediately upon posting. Your continued use of the site after any changes constitutes acceptance of the new Terms.

15. Contact Information

For any questions about these Terms, write to us at:

hello@tuteveta.co

We reply personally, with care.